Returns & Exchanges

At GravaStar UK, we want you to be fully satisfied with your futuristic audio gear; if you are not completely happy, you can return your items within 30 days of delivery for a refund or exchange. Please ensure all electronics and accessories are returned in their original packaging with all components included.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack your GravaStar product in its original box, including all cables, manuals, and protective inserts to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or send the package via a tracked courier service to our UK distribution center as instructed by our team.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.